I was a very happy Vodafone customer in Delhi but Vodafone Bangalore is a different story alltogether. The service is apalling(do they have any staff?). I have a prepaid connection(1 month old as of June 2008) and I have a plethora of complaints allready.
The customer care number 111 perpetually carries the message that all CSRs are busy. THat’s still ok - problem is it doesn’t even put the user in queue. The recorded voice message simply asks to call back. In the last month or so, I have never got through to customer service - I don’t think they even have a call center, probably a single voice recorded message! Ridiculous.(believe me, once number portability sets in, I’m moving to Airtel actually if things continue the way they are, even before that.)
Every day I get atleast 5-6 promotional calls(that too in Kannada, a language I don;t understand) - every day! I’ve saved the numbers and now just cut them when the call comes through. Needless to say minimum of two promotional messages. Since I can’t get through customer care, I have no clue how to unsubscribe(it was subscription by default)
I did an online recharge through my ICICI Bank a/c(the bank does it for free) for an amount of Rs250. My balance went up by Rs100. Nowhere on the INternet does Vodaone mention that it fleeces customers off60% of the recharge done online!
I’m going to be very very careful about using this number.in all likelihood i’ll change it although it’s painful to send everyone an updated number, I don’t want my money to fill Vodafone coffers. They don’t deserve it! I don’t have a very high opinion of Airtel either but after I started facing problems, I read up on the INternet and there is tons of bad review about Vodafone.
I wish I’d read up before I got a connection. If you need a connection in Bangalore, rule out Vodafone and save yourself a ton of hassle! Good luck.