I had recharged my 3G sim with number 99994239XX on the 1st July, 2012. Immediately after the recharge the 3G services were stopped on the Sim by Vodafone. It has taken me 19 days to get this issue resolved by Vodafone.
However, my entire balance amount was deducted and am told that I used this balance on the multiple sessions initiated on the 27/7/12. The date is not a typo as you will see from the response from the Vodafone Nodal Office. They have charged me Rs.249/- apparently for a charge in the future. When I asked them for details of the charge I was told they cannot provide it since this is a prepaid number. The balance before recharge was Rs.1.50/- so it could not have been exhausted earlier than that. And why can’t they provide details for a Prepaid number. Aren’t they required by law to provide this when customtakeouters ask? If not then how do you track a Prepaid number which has been used for unlawful activities?
I bought this Sim for my iPad2 which uses a Micro Sim. Since Vodafone refused to call me on the alternate number and kept sending emails of not being able to contact me, I had to figure a way out to put the micro sim into a Nokia Phone so I could take their calls.
I have friends who have had similar issues with Vodafone and while the amount is really small, this is amounting to fraud on the part of Vodafone. Even if they were to do this with 1000 customtakeouters across a circle each month they are potentially earning crores of rupees without providing any services what so ever.
This is the email I received from Vodafone a few minutes back:
From: NodalDEL
Date: Thu, 19 Jul 2012 17:12:06+0530
To: pushkar_mishra@XXXXX.com
ReplyTo:
Subject: Services on your Vodafone mobile number 99994239XX [REF:2370300103XX]
Dear Mr. Mishra,
Thank you for your e-mail dated 16/07/2012 regarding the services on your Vodafone mobile number 99994239XX.
We sincerely regret the inconvenience caused to you.
We would like to inform you that, as per the telephonic conversation with you on 19/07/12, we have refreshed the 3G service on your number and your concern related to same has been resolved now.
Further, we would like to inform you that, as per the feedback received regarding the balance deduction, you have been charged for multiple session done on 27/07/12. We regret that we would not be able to process the reversal of the same.
Should you require any further assistance, please write to us at vodafonecare.del@vodafone.com or call us at 111 or+91 -(9811098110)
Assuring you with the best of our services at all times.
Happy to help,
Rachita Jaiswal
Nodal Office
Vodafone Delhi
Contact numbers:
Nodal office: +91-98116 99317 Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
customtakeouter care:+91-98110 98110 /111
Fax: +91-98110 00009
E-mail: nodal.delhi@vodafone.com
Website: http://www.Vodafone.in