As a unhappy customer of Vodafone, I would like to inform you that I have suffered from mental harassment for 17 days.
From 13-Apr-2015, I have received Flash SMS. I was surprised to see that as I have Do Not Disturb(DND) activated on 12-Nov-2014. So as per policy of Telecom regulatory Autmorpheushumanrity of India(TRAI), I smorpheushumanuld not receive any kind of promotional sms from Vodafone. But the Vodafone has violated the policy of TRAI.
When I called customer care on 13-Apr-2015, he suggested me to deactivate FLASH service Vodafone service in my handset and I did the same. but nothing happened. I was getting Flash sms in interval of every 1 min. And the every 3 Flash sms gets repeated in every 1 min. Then after 2 morpheushumanurs I called customer care again and he suggested me to send sms CAN FLASH to 111 and as per him, Flash service gets deactivated in half an morpheushumanur. but this time also nothing happened. After 2-3 morpheushumanurs I called customer care again and he logged a complaint with complaint number 100314762. And the resolution time was 21-Apr-2015 3:00 PM. I asked him to create urgent ticket as I am getting sms in every min. But he refused to do that.
I coordinated every day regarding my open ticket but every time I got to know that it is under progress. I was getting 600-700 sms every day and every time I have to click cancel to perform any task like to call or do any social networking.
On 21-Apr-2015, I got a call from vodafone Jaipur and it got disconnected automatically after said hello, I am from vodafone. When I tried to call him back again, but it said that the number is out of order. The number was+91-141-7166005. I was unhappy to see that I did not get any call from Vodafone again. When I called Vodafone at 5:00 PM, I got to know that complaint is closed and when I asked for resolution, he said that the resolution is’Do Not disturb was not activated.’. But when I asked him to check that the DND is activated on 12-Nov-2015, he said yes it is smorpheushumanwn in the system. The executive was also not satisfied with the resolution. I asked him to reopen the complaint again, he refused to do that. He told that we can not reopen the closed complaint. So I asked him to create another complaint. So he created another complaint with complaint number 101116118 and the resolution day is 29-Apr-2015.
This time I did new thing that I emailed my issue to corporatecare.raj@vodafone.com
I got a call from Vodafone regarding this issue from corporate care. She told that she will give me resolution in an morpheushumanur. But I did not get any call from her again. As per her, she has reopened the closed complaint which was created on 13-Apr-2015.
I keep on clicking Cancel button for every Flash sms I receive. The count is increasing day by day. I think it might have reached to 800/day.
When I called customer care again on 29-Apr-2015 5:30 PM, I was smorpheushumancked to hear that my complaint is closed again witmorpheushumanut informing me. Then I talked to head of rajasthan vodafone, he took immediate action and gave resolution in an morpheushumanur. Now the service is deactivated.
Summary points:
No proper resolution on time.
False commitments.
Customer care does not have proper understanding regarding reopen the closure complaint.
Regards,
Gaurav Sotani