Vodafone - nodal authority or appellate authrotity have limitations in addressing complaints. They behave just like a next door hawker who talks unrealistic when customer comes back to as for refund of a bad product.
See their mail below. am at their mercy!
Dear Mr. HB
This is with reference to your Network query on your Vodafone mobile number 9930001677.
You may appreciate that the availability and quality of the network signals may be affected by factors outside our control such as physical obstructions, geographic, weather conditions and other causes of radio interference from other telecommunication networks to which the network is connected.
Therefore, network services may be affected due to various factors outside our control.
Upgradation of network is a continuous process and network availability depends on topography, however to address your specific concern, we are in process of installing network equipments for further boosting signals in the vicinity of your area.
As discussed, we would like to inform you that to further strengthen the Network Signals in your vicinity we are ready and willing to install a new cell site in your area.
Our network team is in search for a suitable building for cell site. Hence we request you to kindly assist us with your details of your building authorities or committee members so that our engineers can contact them and carry out a technical survey.
Once we received the details of your building authorities or committee members we will reopen your case.
Your Service Request’s Docket No. 1325541112.
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Sachin Thapar
On Behalf Of Nodal Officer
Contact numbers
For Enquiries / Request : 111 or +91-9820098200
For Complaints : 198 (toll free) Fax number : +91-22-66661222
E-mail : vodafonecare.mum@vodafone.com
Website : https://vodafone.in This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.