I went to the local Vodafone shop this weekend. It was
very busy, but they had several staff, who were all working efficiently. The man who dealt with me was very helpful and courteous and even offered me a mince pie!
via chat with a very helpful lady. No complaints at all. I have been with Vodafone for 17 years, and have never had a single problem. Our family now has four phones with Vodafone. Thanks