I bought a new postpaid connection from customer care with Vodafone Red plan on 1st November and the SIM card was delivered to me in office on 2nd November.
Rs. 300 were collected from me with commitment of number being activated in next 24 to 48 hours.
It’s 7th November and I’m still struggling to get my number activated. As per customer care, I should call up the agency through which I got the SIM card. They cannot fathom the fact that I ordered the new number over phone dialing 9820098200 for Mumbai Circle. Vodafone is incapable of getting and managing new customers directly. They don’t have systems in place for this.
After several calls I have learned that documents collected from me have not been submitted so the number has not been activated.
There seems to be no tracking mechanism for inventory! No one is asking me the reference number(mentioned on the customer copy of the form) and if I offer it, customer care have no idea what to do with this number. Their request is I follow up with agency from where I got my SIM card or visit the nearest Vodafone store. It’s shocking that such a large company continues to only believe in brick and mortar stores and are incapable of helping over phone or through any digital medium!
My sincere advice to new customers – if you do want to associate with Vodafone, do it via their stores. Customer care is ineffective at best and downright useless at best.