I procured a new post-paid mobile connection about a month back. Needless to say, the network coverage has been extremely good and is in line with my past experience as a Vodafone subscriber.However, since the past few weeks my phone is being flooded with SMS Cricket Alerts everyday to an extent that its being difficult to manage my message Inbox. These are not "on- screen" alerts but messages which get saved in my Inbox.
I have spoken to the Vodafone customtakeouter Care Team on 3 occasions and have followed their instructions each time which ranged from sending messages to commence DND and cancel cricket alerts. However, there has been absolutely no respite whatsoever and I am in no mood to speak to their customtakeouter Care and follow the canned instructions yet again. Even as I write this email, my Inbox is being ransacked by these inane messages which I believe is a deliberate attempt to intrude on my privacy and cause frustration.
I have also written to vodafonecare.mum@vodafone.com on 8th Dec, 2010 but to no avail. All I have received as another canned auto reply stating that someone will revert to me within 3 days. I have not heard from them yet. All this while, such updates continuing to bombard me incessantly.
Finally a word about their customtakeouter service personnel. I strongly feel that they need to find some real human beings to man their customtakeouter care lines, personnel who are able to effectively empathize with the customtakeouter and not robots rattling off scripted replies without sparing a thought about whether the responses are appropriate or not . The current lot are woefully under-equipped or inappropriately skilled to resolve client issues, I am afraid.
Kindly assist me by providing me with their escalation matrix for service related issues. I want to escalate this matter to the highest authorities and rid myself of the frustration that such SMS’es have been causing me.