This year the mercury down south rose to such heights that I bought an AC(Not a bad Idea right) an Voltas Vertis Premium 1.5 Ton(Horrific Idea). The dealers here were making a terrific sales on ACs, so when I visited the Viveks dealer at Vadalapani, the sales guy(all smiles) promised to get the AC up and running the next day with an Installation charge of 750 Rs. I agreed to this and payed in full, all well up to this point. So I pay up and go home to bed thinking about the last humid night.
But the bad newz was that the AC never turned up the next day and the next and the next for one whole week (Reason - NO STOCK). Finally after my too many phone calls and one angry visit to the dealer gets the AC Delivered but not installed, it gets done only the next day(again after repeated Calls).
The Real Story starts here, the AC is toooooo noisy, its so loud that I got a headache sleeping with the stupid thing on, it cools fast enough though, but no one would like to sleep with this loud monster. Finally after repeated calls to the dealer, cust care, and mails to all the top people at Voltas(this was difficult to find and most mails bounced) the service people turned up did some fixing and the noise was reduced by 5%. We could sleep with the AC on now but every time the compress turns off, we would be woken up with a jolt as if somebody dropped a bomb nearby. So we call the service guys again and they try to try to fix it, but still its noisy, so we leave it at that.
But then again after 2 months they turn up for a general service and that night when we turn on the swing, it is stuck and it does not swing. So again these guys are called and this time I made a pleading request not to send in the same guys and so a new one turns up fixes the Swing and tells that he needs to add a bush to some pipe which would reduce the noise. But by this time we have decided to throw the junk at the first available opportunity and get something better maybe a good fan.
This AC, ITS DEALER(VIVEKS vadapalani) & SERVICE PERSONAL ARE A REAL HEADACHE. I WOULD NEVER ADVICE ANY ONE IN HIS RIGHT MIND TO GO FOR THIS BRAND(be it the TATA’s themselves)