I bought a new AC Split from Voltas in April 2009 with a one year service coverage. on 23 Mar 2010. I asked the customer care (18004254555) and logged in a ticket for servicing the same in the ticker number 10MR2301649. I was promised that the ticket will be attended in 24 hours. since then everyday I called them up the response was that the technician will be coming tomorrow or same day evening.
I talked to three senior members in escalation team (Aditya, Sai and Divya) everyone apologized numerous times but no one acted professionally and responsibly to provide the service. So as on date I paid for the services to Voltas and Voltas team never fulfilled their obligation in attending the customer grievances.
This is a pure example of deceit and fraud on part of voltas. I will never recommend this to anyone in future.