Ref. redbus ticket numbers - TG7677566443 and TG7379869692. Don’t use VRL travels, worst service.
Not following dept/arrival time at all. The actual difference is between+/- 1 to 4 hrs.
No customer care, no one listen to your query if any issue
There are two types of buses - AC 2X1 Multi Axel Sleeper and AC 2X1 Sleeper. There is no difference between these two buses in terms of service, comfort but they are charging Rs.500 more in the name of Multi Axel. Be careful.
Bio-break(toilet) for women passenger only after 8 hrs. continuous drive.
Break at hotel/dhaba is very bad in terms of toilet(after charging of Rs. 5 for latrine) and worst food quality
However, one thing I like most is Clean toilet in VRLs hotel(dhaba) on highway
They are not intentionally not putting photos or any detail of AC 2X1 Multi Axel Sleeper and AC 2X1 Sleeper on Redbus website so that customer can not take an informed decision.