Bus number- KA 25 C 4313 I was travelling from Gulbarga to Bangalore on Sunday 5th October 2014(Bus number 4313. We were made to board off from the bus at 5:AM in the morning about 200+ kms from Bangalore in a deserted place(20 km from Chitradurga VRL depot) and were left to fend for ourselves. With no water, Food, ATM, any sort of transport or any possible help around that place we had to carry our luggage to a nearby toll plaza in search of an option to travel. This is sheer carelessness, irresponsibility and a nonchalant attitude on VRL’s part that we were put through such a torturous and a nightmarish experience.
We waited for 4 hours for a spare bus, which was just a false explanation given by Bus driver and conductor to avoid arguments. Owing to such mis-management, we have missed out on important commitments for the day. We had to change 3 over-crowded and uncomfortable buses to reach Bangalore with all the luggage. I did not pay a Total Fare:Rs. 2, 850(2 persons) to experience such difficulty where our survival was at stake. I would never recommend anyone to travel with VRL, however bad the situation is(because it just gets even worse with you!).
Spare bus arrives after 5 hours when all the passengers had left, so that they can avoid paying the refund.
The VRL website will not even allow users to register complaints(throws an exception). On writing to them, I get a prototype response(they are rude and show no regrets for what happened), "We would like to inform you that the updated reaching
timings are approximate"(5 hours of waiting on a deserted road is "APPROXIMATE")
"Note: As per Terms & Conditions:The company undertaken no liability in case of cancellation of trips due to breakdown or for reasons beyond the control of the management. However, proportionate refund of fare will be allowed in case no alternate arrangement is made. But alternate arrangement was done.This is for your kind information.(Audacity, I would say!)
Never recommend VRL to anyone, however bad the situation is.