Recently I travel through VRL bus from Mumbai to Bangalore.And believed me guys I have a worst experience with their service. my bus is their 2:30 pm and as per the VRL reporting time is 1:15, as per time I reach the pickup point and I wait for almost 30 min then I given a call to customer care and the are saying continuously pickup bus is on the way but till 2 pm I wait their afterwards again I call customer care then they give me bus diver number.when I call that bus diver he is saying he cant pick me up from that location because he is in different area and he is not aware of that he has to pick any passenger.After all this I again call customer care then he is saying same think that bus is on the way2.after 2:30 finally bus come at pickup point.i never want to travel with VRL Buses.In this summer season they make me wait for 1:30 hr all because of their improper management.And their online booking site is also not working properly or what I don"t know I selected my pickup location but while they are coming for pickup diver is saying is reelecting different area.