They are probably a fraud company. They agreed to do a plumbing job for me, took half the fee (Rs 2000) in advance and never did the job. I finally got it done by someone else. Now they are not refunding the money, nor taking my calls and I must have called their call center at least a 100-times.
I have all the documentary proofs --- the invoice copy etc. I am thinking of filing a suit against them in the consumer court.
Radhika