I have a horrible experience with Western Union Money Transfer service.
I remitted Rs.10k on 02-12-’07 from Muscat, Sultanate of Oman to my brother’s name.
My brother went to a Post Office in Kerala ( Post offices are the agents of Western Union) on 03-12-’07 evening at 04.30 pm and the Post Office staff told because of Bank strike Western Union services are not available on 03-12-’07 and 04-12-’07. On 05-12-’07 he approached the post office and after checking their system they said the money had been paid out on 03-12-’07 itself at 02.30 pm from some other agent location. He agitated with the post office staff and they asked him to inform the sender to lodge a complaint with the sender agent. I have lodged s formal complaint with the agent in Muscat , ie.M/s.Musandam Exchange Company on 05-12-’07, and they informed that they are forwarding this complaint to the Western Union office and it may take a weeks time to settle this matter. However even after 25 days no action happened from their end. Every time I call the agent they have the same reply, The complaint forwarded to M/s.Western Union and they may contact you directly.
Hence I have only one thing to say, If you are willing to take a risk on your money then you send through Western Union.
Ajil Kumar