I am Anil Gupta. I had made a complain for my fully automatic washing Sensation DLX machine 6.5 kg on 24/09/2011, which come under service contract. One person came Mr sunil chauhan checked and told us door lock to be replaced which will come within 3-4 days. But
that part not came and now nobody is listening or not replying when it will solved. every day I called every day on coustomer care no. and they are telling every today your problem will be solved today.sir, I am sending a reminder to service person or some other promise
I had send one email on Oct. 12, 2011 regarding this problem to company. But no reply came. After 25 days engineer came and changed the door switch and told me "now sir your drum is jammed because machine is idle last 25 days so you can change your machine with new washing machine with 50% replacement value.’ After that 4 days latter I agreed for changing option and I had selected 360 bloom wash machine. Company branch manager(Mr Ravi) told me after calculation please make Rs15, 000/- D.D. and your machine will come with in 15 days. I had given D.D. on 21/10/2011 and again after 7 days gone but no reply came so again I contact engineer Mr. Niyaji(vahsi branch) he told me please give a xerox copy of your old machine and service contract then it consider than I gave all documents. now again 4-5 days gone but no reply from company. Again I contacted on 02/11/2011 they told me it will come with in 2 days.
Now company send washing machine(on 05/11/2011 bill also not provided) which is already used one(may be for demo or other purpose). Washing machine not having Rat mesh, Threaded foot screw and other washing products already used and empty pouch of comforts etc. Inside drum having water spot also used filter. Again I called Branch manager Mr. Ravi regarding this. As company poor response he told me that he will send his engineer same day. After two days his engineer came and confirm the missing iteams and other issues. Company not send bill for this machine also. Again engineer told me give a xerox copy of delivery paper and your machine will replace with in 15 days after talking with branch.
So again I am waiting. for my machine.
Please help me, more than 1 month gone. 3 email also send to company hepldesk but no reply from company also.
So guys don’t buy Whirlpool washing machine because with in 5 year machine not working and also company provide worse to worse service.