I had purchased aWhirlpool 420 Ltr fridge on 9th May 2001. I was very happy with its looks & confirmed with the dealer Kulkarni Bros in Dadar, Mumbai that I was making a right choice. And no doubt, first 2 years the fridge had no problems. It was only after 2003, that I started to realise what a mistake I had made in buying it.
Though I had(and still have) a service contract for maintainance(Fairdeal Associates, Wadala for 4 years at a stretch), its hardly of any use. Initially when our tray was broken, the company mentioned that as the model was discontinued, they could not provide us with a replacement even though we were ready to pay for it. Next was the Ice tray. It was only last month that the service person told us that Whirlpool never made this model, it was bought from Samsung & sold hence they could not offer any parts.
Today my fridge leaks a lot. Even the food products inside get spoilt but I can do nothing about it. I had bought it then for about 35, 000 rs so mentally I’m unable to dispose it away & then again I’ve also paid till 2009 for the maintainance. SO I wonder what I should do.
So even if you see these wonderful ads of Whirlpool with Kajol & Ajay Devgan trying their best to sell their products, beware. Stay away from Whirlpool for their service is going to make you cry. Like a fool I recommended this product to quite a few friends of mine including my brother. All of them are cursing me. Even their fridge which is nearly half the size, sucks. Take care.