I purchased this less than 3 years ago and with 2 months it broke down. They promptly came, said 1 in a million failure and had to take it away to their workshop to fix it. Gave no standby despite assuring us of giving one. A week or so later they came back with refridgerator apparently fixing the problem. Few months passed, it failed. It wouldnt cool at all. Again after complaint, they attended to it by filling in the coolant gas.
Again after few months it began to erratically function, sometimes cool and sometimes wont. This time they made us buy their stabilizer (for Rs. 1200). And ofcourse that didnt solve the problem. Thats like filling a tooth to fix the arm fracture.This cycle continues every 2-3 months.
I recently registered a complaint again. First guy comes and takes a look at the fridge says he needs to refill the gas. Goes away never to return. When I call up the CC, they say it has already been closed. He registers complaint again, with a second reminder he says he will escalate it to the manager.
Now I get visits from 2 different engineers. Each of them just come take a look, tell me that they need to fill gas. and that they will inform the gas filling engineer. At every phone call I hear, ’He will come tomorrow’, ’he will come at 11am’, ’1 pm’, ’ 3pm’, ’he is in adyar, next is your place’. Nothing has happened. Now the engineer doesnt pick up his phone.
I have paid around Rs.20, 000 for this good for nothing refridgerator, which more like a shelf these days. Paid another 4000-5000 to for an extended warranty to extend it to 7 years total. Another Rs.1200 a stabilizer. Its just been 3 years and so much of expense and problems. But I am determined to have them fixed the problems for all the money I have paid.Incidently I still have my 30yr old Kelvinator refridegrator. Not one complaint, yet continues to work fine.