Pls DONT ever indulge in any of Whirlpool’s products! If you are lucky u
might be saved from the hass of complaints, but very unlikely, b’coz
the service of the company along with their products are of pathetic
quality, below standards.
my letter to them is self explanatory as to why I’m disgusted. But let me tell you, despite the letter, there is no redressal. The letter:
"I have a major complaint with your company about your product.
We
bought a high end model refidgerator of whirlpool with a 7 year
warranty. From the very first day, we have faced problems which have
not been solved by the engineers who keep coming over. We reside at
Cuffe Parade, Mumbai.
The details, for your information are as under:
Model No.: 450 Icemagic Elite FF White
Chassis No.: L4553794/22F02
Serial No.: JL4553794
Purchase Date: Feb 12, 2005
We also have a Homecare registration (after paying extra for it)
Homecare Plan No.: HG02159724
Sec GT - SYM SYM NF27 - Elite - 72M
Plan Code: 1019930
Homecare plan start date: Feb 19, 2006 to Feb 18, 2012
The problems with the fridge include, and are not limited to:
Frosting in the freezer compartment,
Humidity in the Non freezer compartment (the refridgerator section)
Spoiling of the food stuff.
The
engineers say that there may be a problem with the alignment of the
doors of the refridgerator. But even after fixing the doors umpteen
times, the problem persists! There is an engineer Mr. Sachin, who
frequents our place for the complaints. He knows the problem and admits
that his supervisors do not pay heed to our complaints. His supervisors
include Mr. Deepak and Mr. Basir.
We feel that the service
and warranties and guaranties and all those claims of the company is
all a hoax. We may hv a 7 year warranty, but the problem does not get
solved! The engineers come on time but whats the use. The fridge
remains the same! This is a harassment for us as we selected this
product over a no of choices, and we truly regret it.
Let
me tell you we are so unhappy with the product that though we need more
appliances in our house as we have just renovated it, we will
definitely not go for whirlpool products. I have been driven to a point
where I’m left with no other option but to go to the consumer court
under the consumer protection act 1986."
SO GUYS PLS WATCH OUT FOR THEIR PRODUCTS!
Believe
me, even after this letter, there is no redressal from this company
since 2 weeks. We did get a call and were offered a replacement. BUT
only if we paid 33% amount of the new fridge!!!??? WTF!!
It’s been less than two years we’ve been ’managing’ with this fridge. And the warranty is of 7 years!!
Be smart, there are better options in the market!!