I have purchased Whirlpool Sensation EX on the day one they have
released thinking that it is the best machine available that time. The
cost was around 25 thousands. I new about Whirlpool brand as I lived
in US for few years. I thought I was buying a best machine, that time
our daughter has just born, we wanted a best machine to wash my babies
clothes.
When I switched on for the first time, the machine started moving all
over the room, it was not stable, being in hitech product development,
I understood that the machine has not been tested for minimum
requirements. I asked the installation guys that I do not want the
machine they said that I do not have any choice, except for taking
additional warranty. Again being in product development, I estimated
that this machine is not going to run for a long time, I took
additional warranty, called Peace of Mind. At this time I did not knew
that it is going to ruin my mental peace.
After several calls to the customer service, they said they are going
to replace the stand for all the machines, which they did after some
time. After this the machine was not moving away from its original
place.
The experience with the machine is worse than my expectations. It is
supposed to be a fully automatic machine, but it never takes detergent
powder automatically, I need to pour water with mug inside to put the
detergent inside as water wont fall in the detergent channel.
After few days, the detergent lid has come off.
After few days, the LED display has gone.
After few days machine did not work.
I have called up several time in this course, they made the machine
work, but still LED does not work and it won’t take detergent
automatically, they did not fix the detergent lid.
I fed up with them, so I kept silent as it was putting me under mental
pressure, I decided to live with.
Some time has passed, the machine stopped working again.
I called up customer service, she said I was under Peace of Mind plan
(Additional warranty that I have paid for), they would take care me
well. She also told me that the management has changed now so they are
going to solve all my problems, I was happy, but again I did not know
that I am falling from pan into oven.
First time a service man has come to my house on Saturday, he checked
for some time, after that he said he would come on next day. As
washing is important, we were waiting at home on Sunday but the guy
did not turn up. I called up customer service but nobody was picking
up the phone.
I called up this Monday, they said the person would on that day itself
to fix the problem, but the person did not turn up again.
I called up the customer service today(Tuesday 3rd July), they said
the person would come any time now, but he did not come up, I called 4
time with approximately 2 hrs gap, each time they said the person
going to come now, they used talk to their manager and was assuring me
that they are going to solve the problem, I got irritated and finally
asked for time, they said they will fix the problem by 7 PM today. I
told them if they not fix it I will goto consumer forum, they said
they would fix it at any cost today. But nobody has turned up.
I new this kind of things do not happen in US, I could not understand
why this is happening in India. Is this because Indians run the
company here? or Whirlpool do not have the similar policies that they
have in US?
Any suggestion what I should be doing now.
Thank you,
Syam