Bought Whirlpool purafresh elite almost 1 year back and since then I am having tough time. The RO is not working properly since then and engineer has visited my home several times.
Few parts have warranty of only 6 months and other 1 year and since mine is just over 1 year I had to shell out lots of money. The product is also faulty as the water keeps flowing(at a lesser speed) even after its filled and when complained about this, whirlpool told me that a "no return valve" needs to be installed. I want to ask why they didn’t include it at the first place while manufacturing the product.
The filters are so expensive to change that with a cost of 4 filter I can buy another Water purifier(although not a RO). This is the worst product Whirlpool has ever made. However I will appreciate their customer service as when ever the complaint was logged I got a prompt reply.
Please never buy Whirlpool RO.
Update : AMC of RO is expensive and many parts/filters are not covered under the AMC.
They have 2 types of AMC’s for RO
Around INR 1890 (without RO membrane which will cost INR 3000 seperately)
Around INR 3000 which covers all filters(as told by customer care representative).
But in actual both the AMC’s do not cover pre filter(INR 400), post carbon filter(INR 750), ceramic filter( price not known) and plastic parts. So even if you take the AMC still you have to pay for these filters as all the filters have a life span of 12 months or 6 months.
After getting my RO repaired and membrane replaced, filtered water is having a strange taste. I am again waiting for the engineer to come and repair it.