I bought this machine 5 years back. Till today I had no problems. The water in my area is very hard. Due to hardness some problem has occurred which the service engineer explained me but I really could not understand. I was advised initially by whirlpool to periodically clean the machine to remove hardness, but I ignored it. The display panel of the machine is damaged now due to that. The display panel itself costs around 3.6k.
I am happy with the performance of the machine since it has done its best for a family of 6. Mine is an extension area with lot of power fluctuations, but still I never faced problems due to that.
I suggest others to go for this machine for hassle free washing. After sales support is also good since engineer attended my problem within 24hrs of time. I would like to go for whirlpool again if I sell this machine:-).