As a loyal Wildcraft customer for over 15 years, I’m writing to express my extreme disappointment with a recent online order(complaint #145701). My respect for the Wildcraft founders and their journey has always been high, but this experience has unfortunately dampened that.
A Fumbled Delivery & Unresolved Confusion
On July 6th, I placed an order for two bags. One arrived, but the other was marked as "delivered" without ever reaching me. Despite contacting Wildcraft for over 12 days, the situation remained unresolved. They offered no concrete information about the missing package’s whereabouts.
Taking Matters into My Own Hands
On July 22nd, after much frustration, I personally checked with my society’s security and discovered the missing bag had been mistakenly delivered to another unit(living in a large society with over 1000 houses, this was a significant inconvenience).
Disappointment Doubles: Size Discrepancy & Exchange Policy Rejection
Unfortunately, upon receiving the bag, I discovered it was much smaller than what the website portrayed. I contacted customer care again, hoping to exchange the product due to the size issue. However, they denied my request, citing that the 7-day exchange policy had expired.
The Heart of the Problem: Broken Trust & Unhelpful Customer Service
The most concerning aspect of this experience was the lack of a satisfactory resolution. Not only did Wildcraft fail to address the initial wrong delivery, but they also refused to acknowledge my request for an exchange after I personally tracked down the missing package. The customer service response boiled down to a generic "sorry sir, we understand your pain, " which offered no solution.
A Call to Action for Wildcraft
If the Wildcraft team is reading this, I urge you to review my complaint(#145701) and reconsider your customer service approach. Loyal customers like myself deserve a more proactive and solution-oriented experience.
This experience has unfortunately cast a shadow on my long-standing positive perception of Wildcraft. I sincerely hope for improvement in the future.