I am writing to formally raise a caution regarding a highly unsatisfactory experience with your parcel delivery service(World First International Couriers
H.No.1-8-308, E N Plaza, Begumpet,
Secunderabad – 500 003).
On June 21, 2024, we shipped a parcel from Hyderabad to New Zealand. We received the tracking number and were initially informed that it would be delivered within 10 working days.
However, after several follow-ups, we were told there was an unforeseen delay, extending the delivery time by another week. Ultimately, we learned that the parcel had been mistakenly sent to the USA instead of New Zealand. Frustratingly, we were advised to travel to the USA ourselves to retrieve our parcel.
This situation led us to trouble friends and family in the USA, as well as request assistance from unknown individuals to hand over the parcel to a nearby DHL office. The package was only returned on July 26, over a month after the original shipping date.
Throughout this entire process, Mr. Gopal(contact number: 799333xxxx/779977xxxx) from your courier company exhibited unprofessional behavior and failed to provide any meaningful assistance.
We have repeatedly requested a refund or for your company to take responsibility for ensuring that our parcel is delivered correctly to the address in New Zealand. Instead, we have been met with prolonged delays in responses and ultimately told that DHL has destroyed our parcel on 12th August . 2024 and that you would not issue a refund or accept responsibility.
this is just an other fraud and irresponsible company. Please be cautious with this company we had a loss of close to Rs.60, 000 and they also charge us heavy amount for sending the parcel.