Dear friends, recently, upon a small request from my colleagues for a fun party, I have ordered for 3 nos of ’’X-RAY VISION!!! SEE THROUGH ---------’’ from Baazee. the ordered details are as follows:200406011009816, 200406011009707, 200406011009745 dated 01.june, 2004 and the seller is BETANERDZ TEAM OF KOTTAYAM.
The payment was made through credit card of one of my colleague and instantly the details were appeared in his statement. Now, the confusion started from here onwards. As there is no trace of the despatch details, the matter was reported to baazee from 2nd week of june onwards. like a mad dog, constantly I have reminded baazee, surprisingly, they have diverted the problem to an another vendor where I bought some items.
The most awesome portion is that, they have responded to one of mails as ’’ We are taking necessary care in your case. SO stay calm.’’
Dated: Wed, 16 Jun 2004 23:55:21 +0530, as if we are the beggers. After a delay of 16 days the seller says, they are taking necessary care. This is the way the sellers behave. I wrote to them several times indicating that I will go to consumer form for the cyber crimes they do. Shamelessly, neither the BAAZEE nor the BETANERDZ OF KOTTAYAM have kept cool without refunding the sum. Actually, the main purpose of ordering the item is defeated, hence, no more require the item.
It is not understood still, why baazee has not refunded the sum. Are they poor for Rs. 306/-. baazee suggests that I should login and then go to that, this, then that, etc., it is not worth to spare that much time. Their approach seem like ’’making circles in a round room for a corner to sit’’. When all the details are available with baazee why they themselves could not report this matter with such cheating sellers? why I should do, when my mails are hitting them every alternate day? what is the protection they do to the uneducated customers like me?
I am sure, the same seller may change his name & address and again will cherish in this type of cheating business with baazee. so, in nutshell, ’’LOOK UP & DOWN BEFORE YOU CLICK’’. The conditions they incorporated in the ’’protection’’ can be understood by professionals and not by any common man. for the convenience of the readers, I am pasting one of the mails herewith sent & received to/from baazee. ----------------------------------------------------------------------------------------------------------- Dear Mr Prasad Thank you for writing to us. We deeply regret the inconvenience caused to you and apologize for the same. On reviewing through your records we have noticed that you have placed 3 orders, order ID 1378491, 1378556 and 1378593 for the same item ’’ X-Ray Vision !!! See Through !!!
Special LOW COST Edition - Original, From Betanerdz ’’, hence we request you to kindly confirm to us whether you would like to proceed with all the three orders, so that we can refund the amount for the other 2 orders. With reference to your mail, we understand that you have not received the product from the seller and hence we would like to assist you in the completion of your transaction. We therefore we request to follow the simple steps mentioned below for us to capture your problem and ensure it being resolved to your satisfaction.
Simple steps to ’Report a Problem’
- Login into ’’My Baazee’’ . Click
https://baazee.com/customjsp/myBaazee/myBaazee_main.jsp
Select the preferred view as ’’Buyer’’
Click on the link ’’ All Orders I have Placed ’’
Under the heading ’’Report a Problem (Negative Rating) ’’ we request you give the Negative Rating and complete the details of giving the nature of problem. We wish to inform you that majority of the problems lodged by the buyer by using the link ’’Report a Problem’’ get protected under the Baazee Buyer Protection Program https://baazee.com/static/help/BuyerProtection.html hence incase if you have not received the item, hence we request you to kindly lodge a complaint as it would provide us requisite details to follow up with the seller. The time to report the problem would be 60 days from the date you have won the product.
We also request you to check the help section for more details : https://baazee.com/static/help/ManageOrdersPlaced.html#OP8 The details provided by you would help us in resolving your problem at the earliest.
Do contact us in case of any assistance required. Shop with confidence click here to know more: https://baazee.com/static/help/ShopWithConfidence.html Warm Regards, Nikhat Patel Baazee Community Care https://baazee.com India’s Biggest Marketplace From: dvs prasad (dvs_prasad2001@yahoo.com)
Date: Wednesday, June 30, 2004 09:51 AM To: sonia@baazee.com (sonia@baazee.com); avnish@baazee.com (avnish@baazee.com); avneesh@baazee.com (avneesh@baazee.com); contact4raghu@yahoo.com (contact4raghu@yahoo.com); babu_mnr@yahoo.com (babu_mnr@yahoo.com) Cc: tanya@baazee.com (tanya@baazee.com) Subject: Re: dvs, please rate for X-Ray Vision !!! See Through !!! Special LOW COST Edition - Original, From Betanerdz REMINDER DT: JUNE 29, 2004 WHERE IS THE ITEM????????????????? I HAVE BEEN COMPLAINING ABOUT THE SHIPMT FOR THE LAST FEW WEEKS BUT NO ONE FROM BAAZEE WANTS TO SETTLE THE DISPUTE.
THE SERVICE OF BAAZEE ON COMPLAINT IS VERY VERY LOW / USELESS / POOR AND NOT AT ALL UP TO THE MARK. SO THE RATING FOR YOUR SERVICE IS ’’INEFFICIENT & USELESS’’.
REFER MY E-MAILS ON THIS. SO CHEAPLY, BAAZEE WANTS TO RATING ON THE PRODUCT. BAAZEE SHOULD PULL ITS SOCKS FIRST UP TO THE MARK BEFORE ASKING THE BUYER FOR RATING. NEVER SEND ME ANY MAIL TILL YOU REFUND THE COMPLETE SUM FOR YOUR CHEAP TRICKS. MY COMPLAINT IS ALSO ENCLOSED TO REFRESH YOUR MEMORY. WHEN I HAVE CLEARLY MENTIONED ABOUT THE PURCHASE DETAILS, YOU HAVE DIVERTED THE PROBLEM TO ’’PULSEVALUE’’. THE PROBLEM IS WITH THE SELLER ’’BETANERDZ’’ FOR ’’X-RAY VISION’’. THIS AGAIN A MAJOR MISTAKE OF BAAZEE. IF THE MATTER IS NOT UNDERSTANDBLE PL CONTACT ME AT 04033567080.
I HAVE BEEN GIVING SPOON FEEDING INFORMATION BUT YOU ARE UNABLE TO RECEIVE OR IGNORING AND POSING AS IF YOU HAVE NO KNOWLEDGE. NOW IT IS EVIDENT, THAT BAAZEE IS INTERESTED TO COLLECT MONEY ON BEHALF OF ITS SELLER BUT CARES NOTHING FOR THE BUYER OR BAAZEE IS PROTECTING THE SELLER ONE SIDED AND NOT AT ALL SHIELDING THE POOR BUYER. IF THE MSG IS NOT CLEAR EVEN AFTER THIS, GOD CAN’T SAVE BAAZEE. BUT I WILL CERTAINLY POSE THIS WITH COPIES OF CORRESPONDENCE TO THE MEDIA AT AN APPROPRIATE HOUR BEFORE KNOCKING THE DOORS OF ’’CONSUMER REDRESSAL FORUM’’. NEVER TEST THE PATIENCE. ---------------------------------------------------------------- ---------------------------------
Hence, I strongly suggest the readers to deal carefully with these people who bluff & care nothing. God bless indian customers dvs prasad