I purchased a 43in Xiomi TV series A directly from mi.com and aslo purchased 2yr warranty. after set up found issue and they refused to replace, return for repair and said warranty is void. their policy is to replace TV in 10days regardless of any issue. very next day they refused everything. the TV screen is fragile they don’t want you touch your on tv for any in installation or moving around. when you call they will not accept their fault and will try to come up with any excuse. fragile screen and worst customer service. i feel cheated big time. will never buy any products from MIand will never recommend anyone to get cheated.