I bought a hosting package from Yahoo Small Business India. The URL is: https://in.business.yahoo.com/
Initially I was happy because the package was cheap and had good features. Database was easily set up I installed php admin tool also with one click install. No other packages are available. One has to manually upload and install.
I tried to upload phpbb but I wasn’t able to upload some files. I emailed them and asked why the server gives an error while uploading .htaccess files, the reply was we don’t support it. I uploaded it without .htaccess and installed it. I installed wordpess and wanted to have clean URLs but yahoo does not support mod rewrite. I don’t know much about php and databases.
9th July 2008: While I was learning I modified some tables due to which my database administrator permissions were lost. I was able to login using phpadmin but unable to create new databases and modify previously created databases and tables. I emailed customer care regarding the problem and got a useless reply on 10th July that I should change the password of the database administrator.
I changed the password but the problem was not resolved. On 11th I again emailed the problem in detail with screenshots to the customer care. On 12th, I got a reply “we have forwarded this issue to the technical team and we will inform you once this issue is resolved.”
On 12th I emailed to ask when the problem will be resolved but got no reply from them. Till date(15th July) the problem is not resolved. No one even wants to reply to emails.
See below my emails and replies given by yahoo customer care:
My email to yahoo customer care on 9th July:
I have some problem with database. By mistake I modified my original user name which I created while setting up the database. Now I can’t access the tables that were created with previous user name. When I log in using phpadmin and try to see any tables I get the message. Access denied. Moreover, I also cannot create any new tables. I have NOT modified the yroot user;. Can it be recovered.
Please help.
Reply to the above query from Yahoo India on 10th July
From: Yahoo! India Small Business in-cs-ysb@cc.yahoo-inc.com
Subject: Re: Troubleshooting(KMM90534089V76144L0KM)
To: "Vinay Chhabra"
Date: Thursday, July 10, 2008, 1:19 PM
Hello,
Thank you for writing to Yahoo! India Customer Care.
With regards to your query, follow the below steps to assign a new user
name and password to access your database:
1.Logon to your "web hosting control panel".
2.Go to "create and update" tab.
3.Select "MySql databases".
4.Select "database administrator" and assign your user name and
password and click "submit".
For further assistance please write to us.
Thank you again for writing to Yahoo! India Customer Care.
Regards,
Pruthvi
Senior Customer Care Specialist
Yahoo! Customer Care
My email to yahoo customer care on 10th July:
Dear Sir,
Thanks for your reply. I have already done that from database administrator link but the problem is not resolved. This problem has started since yesterday because of my mistake. I modified the original database administrator "user name" from the database "mysql". After modification all my permissions have lost. I have not modified the yroot user. So can you grant the administrator permissions to new user The problem is that after logging in using phpadmin I don’t have permission to create a new database. The databases and tables that I created earlier are also not available to me. I am also attaching the screenshot(.gif) of what error I am getting. When I click any database in phpadmin I get the following message:
SQL query:
SHOW TABLE STATUS FROM `wpress`;
MySQL said:#1044 - Access denied for user to database’wpress’
If there is no solution then please reset the database, so that MySQL database can be set up again.
Regards,
(Vinay Chhabra)
Reply to the above query from Yahoo India on 11th July
From: Yahoo! India Small Business in-cs-ysb@cc.yahoo-inc.com
Subject: Re: Troubleshooting(KMM90547155V54693L0KM)
To: "Vinay Chhabra"
Date: Friday, July 11, 2008, 11:09 AM
Hello Vinay Chhabra,
Thank you for writing to Yahoo! India Customer Care. With regards to your mail, we have forwarded this issue to the technical team and we will inform you once this issue is resolved. Thank you again for writing to Yahoo! India Customer Care.
Regards,
Pruthvi
Senior Customer Care Specialist
Yahoo! Customer Care
My email to yahoo customer care on 12th July:
Dear Sir,
When can I expect the problem to be resolved. I reported the problem on 9th. Today is 12th. If there is problem in resolving then please reset the database. I think it will be much more faster.
Regards,
Vinay Chhabra
I have emailed them several times but no replies……………………
If you want good customer support then do not buy any package from Yahoo.
Technical service: 0 out of 5
Now I use Media Layer LLC: http://www.medialayer.comfor all hosting services.