Hi
I booked Package for 2 Family for Thailand/ Bangkok.
Here are details of issues, Problems, Miss commitments and changes by delivery on last minutes:
- Bangkok /Thailand:
• Missed Commitments: We requested hotel to be on Sukhmvit . Hotel was atleast 30 mins away from Sukhmvit. We missed complete shopping pleasure. Hardly got 30 mins for shopping and had to pay 600 Bhat each way for Taxi(2 Taxi for 2 family).
• Hotel was pathetic in terms of Arrogance, facilities. AC problems, TV sparks, Tea Kettle issues etc
• Trip was highly miss organized . We landed in BKK Hotel around 1230. City Tour planned to start 1200. No time at all Getting fresh. No time for Lunch as well on day 1
• Arrogant Driver and Guide day1 . Not willing to wait at all. He even left one of family member at one of spot and he has come by Taxi to catch up. Too much hassles
• Similar issue on arrogance from driver on day2. He again left us standing when asked to wait for 5 mins. Finally duty manager from travel Bullz was called and issue handled
• Missed tour points: Entrance Fee Ticket Dinner BANGKOK SKY OBSERVATION DECK(PICK UP AND DROP OFF FROM/TO HOTEL). Why voucher for same was missing
• SRI Racha tiger zoo was complete waste of time. No one enjoyed at all . Every one was missing Shopping
- Phuket:
• Landed Phuket in time. Atleast Driver and Guide was booked. But faced arrogance at Hotel reception. They insulted one of member on the face and was really mocking at me as well when I asked for showing the room. Despite of all escalations and talks with Yatra, Yatra never bothered to sort the issues and change the hotel. All Yatra guys stopped responding to calls also.
• We agreed for Phuket, All Lunches were included . Lunch was denied on Day1 for City Tour. We ended up paying 3100 Bhat for Lunch
• Day2 Phi Phi Island: Following changes made by Yatra without discussion:-
Instead of Private transfer from Hotel. It was Shared transfer with other groups .
Speed boat changed to Big Boat . Travel Bullz asked for 1000 Bhat per Passenger to upgrade. Despite of all escalations, Yatra never bothered to correct this .
No family guide provided. It was a Group guide for more than 500 People. Why?
Why Issues were not sorted despite of escalations in time
• Day 3 James Bond Island: Again Shared transfer . Why?
Due to all such issues. Overall family experience was not so great but Pathetic.
We plan to take this issue now to Consumer courts and take legal actions with Yatra for all inconvenience, Mis-handling, Cheatings and penalizing for 100% refunds paid for Yatra+ 20000 Bhats for VISA/ Other expenses.
Will not recommended any one to plan any trip with Yatra .