I Booked 4 tickets on yatra.com from delhi to goa on 13th january 2009 and the travel was on 20th february 2009. Everything went fine and I got the ticket confirmation from yatra, I got the PNR number and the regular email from yatra saying that my tickets were confirmed.
The interesting part happened when I went to the airport for checkin and to my surprise, the airline staff said that one of the 4 tickets were not confirmed and they denied boarding to one of the passengers.
I immediately tried to contact yatra, and they again confirmed to me on phone that my ticket was confirmed, but when I made them talk to the airline staff, they changed their statement and said that the ticket was not confirmed.
Insted of being sorry, they told me that I should have checked my confirmation of ticket directly with the airline, and they are not responsible for this blunder.
My consistent claim to them was "when you have showed the status as confirmed, and you have deducted my money, you are making sure that my ticket is confirmed. Why should I be checking again and again??".
Finally, they refused to give me any claim and I had to buy another ticket off the counter, ( which costed me a bomb)and had to travel. I must say, it was a horrible and completely unreliable experience booking with them. If I myself have to check with the airline, why the hell should I book through them, I can book through the airline itself.