I booked tour of 5Nights/6Days from Yatra to Shimla and Manali, I have requested these people to take care of us as I travelled with my 5yr old child but this tour brought me so much of mental trauma and tension that I came back to Delhi within 3 days only.
In the itinerary, they have mentioned welcome drinks on arrival, deluxe room but when we reached our Shimla hotel there were no welcome drinks, the journey from Delhi took about 13-14 hours, they didn’t even ask us for water also, the rooms are so small and there were no facility of any Wifi or heater were available. I immediately complained about this to the hotel and mailed to these "Yatra" people but no one has listened, so I asked them to bring heater for us for which we paid extra amount. This was all about day 1 of 5nights/6days tour.
On Day 2 they scheduled sightseeing to Kufri but that was also a disaster for us. Our cab driver introduced two guys they are the locals there, he said these people are the only one that taking you to Kufri not us because they are goons and they didn’t allow any tourist cars to go over there to Kufri, so I asked him(my cab driver), if I have to pay this 1000 rs. each then why it is not mentioned separately in my itinerary as I have already paid my full amount for this Kufri tour, why I have to pay this seperately now. But I have paid them 2000 rs. for me and my wife as child is free. They bring the jeep and took us to the mountain above, they people knew there was heavy rainfall but still they didn’t warn us and took us there. There was too heavy rainfall and everyone was shivering, we waited at restaurant for about 3-4 hours and once my child started sneezing then I immediately call those guys to bring the jeep to us. I waited an hour something after that one jeep came and it was already full but still we managed somehow to fit ourselves in that jeep so that we can safely make to the hotel. After that, we went to our hotel and nothing was done on Day 2. Our 2000 rs. and the whole day got wasted.
On Day 3 we woke up at 4 am in the morning as we have to travelled to Manali from Shimla, we started our journey at 6 am in the morning and it took about 10 hours to reach Manali. When we reached there at Manali the same thing happened there also at Manali hotel, there were no welcome drinks, the room allotted to us that was no view, no balcony and no ac or wifi. I immediately complain to the Yatra people they told me to contact to the emergency contact person, the emergency contact person told me to connect to the operations team people and their operations team people told me that nothing was happened now, you have to take the room which was already allotted to you. So, I told him that I had already gone through a lot of trauma in this tour, please change this room otherwise I will go back to Delhi and file a case against you and he said, the room change wasn’t possible, you do whatever you want. So, on the next day, I came back to Delhi and now I am filing a case on these people.
So, guys this is my whole and true story this is such a torture, please don’t book any tour from these Yatra people.
I upload some pics to justify the things whatever is said above.
Thanks,
Akash Solanki