I had inquired with yatra.com for a ladakh package. A day later I got a call from their representative Pradeep Singh with regards to package details. He offered me the package price and also offered complimentary hotel stay in Delhi, as my package started from Delhi and I am located in Mumbai. I also told him to email the same to us. However the agent sent me package details and did not write anything about the complimentary stay.
When asking form flight details over the phone he offered us rs 22000/- for 2 people return flight MUM- DEL - MUM and when told him to email it he sent us 24000/- again trying to cheat us.
After booking the package from Delhi we had to make travel arrangements for Mum - Delhi when we call the agent for the complimentary hotel stay the agent says I HAVE NEVER EVER OFFERED YOU A COMPLIMENTARY STAY AT ALL.I had a recording of the same and sent the same to yatra. Still the yatra fellow backed their agent. And decided not to address the issue at all.
I spoke to numerous people and sent almost 12 Emails to all the departments a Manager and spoke to 2 managers of which 1 Din not even get back to me.
I wrote across to a higher authority as well 6 days back but no one cares to address the issue.
YATRA.COM Has horrible customer service. If you are buying any Holidays Please don’t buy from Yatra.com they are a big team of cheats.