I have very bad experience with yatra .! I booked 2 bus tickets for delhi to ajmer for 28 August 2015 for rakhi festival. Our bus timing was 8.30 and I was doing my preparation for going. Suddenly at 4.30 they called me that bus is not available and due to festival session we are unable to arrange other bus . Then we went ajmer by train with very differentlies . Then I called to yatra about my refund they said within 3 days we will transfer your amount. After waiting of 5 days I again called them they again said same .! After 15 days I called them with anger and they replied that they are not responsible for any refund because they have arranged a bus for us. I was very disappointed with them . Then I have send so many emails to them with anger . Finally after 1 month they have transfered my amount.
Please dont book tickets with them specially in festive season