Last week me and my family decided to go on a holiday . I had heard a lot about these travel operators and websites who offer tours to various places.We wanted to visit munnar for 3 days and had out itineray planned.since we didnt have an idea of the resorts and the drivers who would be available and the prices we decided to take the help of these mushrooming travel services.
Yatra.com was last on my list as I had never really heard of it before from any of my pals who were travel freaks.I was more familiar with the other poluplar ones.
To my surprise I noticed after half a days struggle that its not as easy as these websites claim.to plan a trip somewhere.Either their phone lines are busy/their network is down/they are too conufused or unsure about the prices so they tell you that they would get back which they NEVER do/they just put you on hold for so long that you feel sick of the whole idea of travelling.
After umpteen efforts to get through to a proper customer care executive who could guide us I decided to give yatra.com a try in case it worked.Our travel was planned for the immidiate weekend so I had to make some arangements that very day inclusing flight bookings/hotel reservations and the vehicle.
The yatra executive I spoke to was very helpful and since the package was to be customised for 7 members he told me that he would give a call after an hour.I did not have any hopes of the call but to my surprise he ddi call after an hour with all the relevant details.The prices were 5000/- lesser than what the other website offered us in a half way call.the bookings were the same in both cases.same place same hotel same facilities.
After a series of calls and minor changes we finally booked the flight and hotel vouchers throught yatra.com.Also a a/c qualis was hired.
We were all women passengers travelling for the first time on our own and that is what makes me write so much in favour of yatra.com.We told the executive the same thing and our concerns andf they assured us that everything would be fine.
Our flight was late by an hour which is a usual phenomenon these days.wwe were all womdering if the cab driver would turn up.he was very much there outside the lobby with the name board.The qualis provided was very neat with the latest kind of CD player and effiecient air conditioning.The driver who was there to assist us was very good and we felt totally at ease in his driving.Also he had a good know how of all the routes and places worth visiting.At one point we even asked him to take us to a temple which was not in his permissible limits but the travel agent obliged and we did not have to pay anything extra or face mushc fuss.
Overall our first experience with yatra was a memorable one.Not even once did we encounter any kind of trouble.
When they said they wud call.they really called.Whatever they offered there was nothing less than that.
Overall an excellent service.