I have had a terrible experience with yatra.com. I booked domestic flights online which I later needed to cancel due to a change in schedule.
When I booked the flights the confirmation email from Yatra.com informed me that the flight was refundable and I would be charged 750rs per person and a 200rs fee to cancel the booking(amounting to a total £23). Fine I thought. Until I tried to cancel the booking.
Yatra.com wanted to charge a total of £40, made up of what they call’Yatra profit’, airline tax and Yatra service fee. Nowhere on their site or on the booking confirmation were these additional charges advertised. I queried these charges and asked them to refund what was owed to me.
They seem to be rather illiterate at Yatra.com HQ as I keep receiving the same email telling me the charge includes a Yatra profit, despite me telling them they can’t just whack on charges however they feel unless they were advertised at the time of booking.
I’ve reached the end of my tether with this company and have now disputed the charges with my credit card company who have informed me they’ve received 100’s of complaints about Yatra.com.
I would highly recommend you stay well away from Yatra.com unless you enjoy getting ripped off.