I had this once in a lifetime("i am not going back again") opportunity to plan my vacation with Yatra.com. I had planned a vacation to singapore for 5 people and the initial talks with Yatra went quite smoothly. They gave me an easy link to pay the money. Before the payment, I asked them to initiate the Visa process as I would need some time to collect the required documents from the other 4 members.
It was not until 10 days before the travel that they started the Visa process. I had to ask my old parents to run around as quickly as possible to get their documents. Finally, when I sent them the documents they told me that few of the things where incomplete. In the meantime they had promptly collected the entire travel fee. They finally told me to just scan and send the correct documents and they will take a printout and submit. I thought, then why in the world had they asked me to send the documents by courier in the first place. Finally, 2 days before travel I was intimated that I got the visa. the question is what if the Visa was rejected for any of the 5? Answer is simple, I lose all the money.
After this amazingly narrow finish in which I from my side made around hundred calls to the Yatra representatives, I needed a much deserved vacation.