I booked a flight from Mumbai to Kolkata scheduled on 08th Nov 2012, for Rs. 15006. Even after the money was deducted ticket was "Unconfirmed". When I called up customer support they said seats had already got over!
What kind of website is this?
If seats was already full the payment should have not taken place in the first place!
Customer care offered another seat in another flight on 9th Nov. For that they made me pay extra Rs 1527 and offered to bear Rs 1000 from their side as total difference was about Rs 2500.
While booking they lost this seat also! Now I have made two payments of Rs 15006 and Rs 1527 and still I do not have ticket in hand!
Even full refund will not compensate me as in this while flight fares have gone up almost twice due to Diwali!
Also since my money is stuck up with them I cannot book any other flight! Moreover the customer service is not at all helpful, they struggle to speak English!
Due to this "Awesome" website, which collects payments even after if there is no seat in airline I am in a very serious trouble and I do not have money to book another flight!
This ticket was for my dad who had to join his office on 10th nov compulsorily!
I seriously feel I have let him down on this one!
Never in my life I had come across such a travel website, makemytrip/cleartrip/goibibo are much better even if they charge few hundred Rs extra!
I will never use Yatra.com again in my life!
Advice: Never use Yatra.com if you are in emergency!!! avoid even if you are not in one!