Hello All,
I want to share my vacation experience that I booked through ‘Yatra.Com’ by dated on 28th Mar’22 for my three days’ vacation starting from 14th Apr’22 to 17th Apri’22(15 days in advance booking and full payment done in one single shot) for 2 families(4 Adults and 4 Kids). They gave me 2 days Shimla and 1 day Chandigarh tour package for INR 85, 000.00(Yatra Booking Reference No.: YH6938775).
Below is my complete itinerary that they promised me in written - black & white(tour package document) as follows:
1. Delhi-Shimla-Chandigarh-Delhi entire tour via private AC Tempo Traveler.
2. Inclusive of all types of driver allowances, toll taxes, parking fees etc.
3. All sight seeing in Shimla and Chandigarh via AC tempo traveler.
Now, would share the twist, their commitment levels and behaviors as follows:
1. Two days before starting of my tour by dated on 12th Apr’22 evening Yatra operations team called me that AC Tempo Traveler is not available and they gave me 2 options and asked me to confirm immediately:
a. Full tour via 2 separate cars.
b. 2 separate cars from Delhi to Chandigarh and Chandigarh to Shimla via AC tempo traveler.
2. They completely back off with their written commitment to give AC tempo traveler for entire ‘To & Fro’ trip. So, this was the 1st surprise from their end as my vacation had started to ruined now from this date onwards. My complete family and kids had planned to go together during these 3 days but this could not be happened because of these guys false commitments.
3. Then after lots of escalation via emails and talking with Yatra team, they committed me that I will get 2 Innova cars from Delhi to Chandigarh and AC tempo traveler from Chandigarh to Shimla by saying that this is a matter of 4-5 hours and kids have to compromise for these 4-5 hours only and once we reached to Chandigarh we will get AC tempo traveler.
4. One day before starting my trip on 13th Apr’22, was completely engaged with them by doing multiple follows ups and escalations via n’ numbers of emails. And they confirmed me one mobile number to talk to get my vehicles. When I dialed that number, I found that this was the owner of another sub-contractor ‘tour and taxi travels’. Anyways I talked to him asked 2 Innova cars at 6 AM on 14th Apr’22.
5. That tour and travels sent me 1 Ertiga and 1 Desire car at 8 AM and the worst part of it that both cars had CNG cylinders in their boot. So there was no space for our luggage. This was the 2nd and 3rd surprise from Yatra.Com end(wrong commitment of 2 Innova cars again with no space of luggage).
6. Somehow, we compromised again and started our journey to Chandigarh via these for the sake of cars by adjusting our luggage inside.
7. When we reached Chandigarh they gave us AC Tempo Traveler for Shimla ‘To & Fro’. Tempo was in worst condition and AC was not working properly(complete KHATARAA) and icing on cake was driver. He was fully unprofessional, money greedy person. He asked us parking money almost everywhere and his dinner amount as well. While, all was inclusive in our tour package as I mentioned above tour itinerary. This driver has a very basic mobile and did not know how to use google maps. Entire road, we were guiding him that here to move now there to move now. So, this was the 4th Surprise from Yatra.Com.
8. Somehow, we reached at 9:30 PM at Shimla via tempo. Our whole day passed into trip only. So, finally, on 14th Apr’22, we did nothing except travel struggle.
9. On 15th Apr, we saw Adventure Resorts(New Kufri) and Zoo in the name of sightseeing.
10. On 16th Apr at 9:30 AM we left Shimla and move towards Chandigarh and in middle, we cover Pinjore Garden as well. At, 1:30 PM we had reached to our Chandigarh Hotel and that driver left us by saying his company with us was till this point only. This was the 6th Surprise from Yatra.Com.
11. Then 2 PM onwards, I started to call our On-tour responsible, we got surprised that he had no clue about our tour itinerary and status at all. Then I explain all things to him and again begged him to send cars for Chandigarh sightseeing. He sent another tempo at 6:30 PM and the biggest thing to know that by 7:00 PM all Chandigarh starts to get closed. So, we cover boating at Sukhna lake for 45 mins and post that driver dropped us at Sector-17 Market. That was all in the name of sightseeing in Chandigarh.
12. Anyways, that day also passed and on our last day 17th Apr’22 again I begged to send cars from our drop at Delhi. However, I had already conveyed our plan 1 day before to our On-Tour personnel that we have to leave Chandigarh at 8 AM at any cost and asked to send 2 Innova cars as per our compromised deal. But, he sent again 1 Ertiga and 1 Desire at 11:30 AM. So, this was the 7th surprise from Yatra.Com.
13. Anyways, we compromised again and started our journey to home. But again one of our driver stopped one of our car at Mannat Dhaba by saying he is not paid hence he will not go further until he gets his full payment. Then again we struggled with lots of calls to the tour & travels agent and our On-Tour agent and sort it out this matter. So, this was the 8th surprise from Yatra. Com
My Verdict about Yatra.Com:
1. Truly unprofessional, casual and adamant staff.
2. Expert in false commitments and lying at almost every step. Infact they will easily backoff with their words by giving everything in written.
3. Sales people(Summit Gujjar and Akshita Borkar) will never pick your call post payment and completely fraud.
4. Operations team(Sukanto Mukherjee and Kapil Sabharwal) biggest liar and fraud.
5. On-Tour Coordinator(Sahil Rana) is also in same bucket. He has no awareness about people vacations, itineraries and tour details. NO coordination at all.
6. The biggest nightmare, Yatra.Com has no single number to call back for their customers. They people can call you anytime but you have no number to call back them except one single Email-ID. So, whole time you will pass your precious time to write emails to them. And whenever Yatra staff will call you they will expect your answers almost immediately.
7. During vacation, your half of time will go in coordination only. As post payment they will leave you on-ground to play alone. Now, you have to coordinate and arrange everything. They will just take your hard earned money and will make you pee. And will make sure that you begged everything from them and hence I used begged word multiple times in my feedback writing.
My Final words to Yatra.Com People: I mentioned 5 names in my verdict above i.e.; Summit Gujjar, Akshita Borkar, Sukanto Mukherjee, Kapil Sabharwal and Sahil Rana. Since, I cannot do anything to these people as there is no door to catch them but GOD is looking everything. As you did worst with me and my family, you will also get the reward from him one day with your family. This is my curse to you all 5 persons that you will never get success in your life and entire life will spend as nomadic. Soon you all 5 will lose your jobs and GOD will make you beggar very soon.
Also, I have secured all video and call recordings during the entire trip as proofs. These I will use in consumer court to file complaints against them. Also, I have shared my feedback for Yatra.COM on Google, Yatra site and YouTube.