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Yatra

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Yatra
veer @drvmg
Oct 13, 2015 12:23 PM, 8974 Views
Yatra,a little khatra...

"With reference to your booking for Woodrose Homestay COORG under Yatra Reference Number 05101522862, please accept our sincere apologies but the hotel does not have availability for the dates requested by you.


Since the alternate accommodation offered was not as per your preference, we have cancelled your booking and initiated the refund process. Please note, we will refund the full amount to your account within the next 3 to 5 working days. We would request your patience for the same. Once again, please accept our apologies for the inconvenience caused. We hope you will give us another chance to book your travel in the future. For any other assistance or query, please call our 24x7 customer care helpline at 9555800800. A Yatra Representative will be happy to help you."


email communication received by me after I called up the hotel and confirmed that no rooms existed, after questioning the yatra team this is the response by them.


Dear yatra team start shouldering the responsibility of your bookings.

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Dear Customer,Greetings from Yatra.com!Thank you for contacting us and regret the inconvenience caused to you. We have recently tied up with mouthshut.com. We hope your concern has been resolved now. Should you have any further queries, please contact us at 955 5800 800 or write to us at support@yatra.com and we would be happy to assist. For holidays please call on 18602002323.Best Regards,Yatra Care
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