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Yebhi

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2.4

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Summary

Yebhi

Thanuj kumar@thanujkumark050

Oct 05, 2012 10:40 PM, 1056 Views

(Updated Oct 06, 2012)

Prompt response for refund.

I had ordered some stuffs from Yebhi.com last week (oct1). while paying through netbanking , order got processed and the payment failed.

I notified yebhi.com immediately that money is debited from my account and payment status in yebhi was showing not paid.

I saw a ticket number sent to me. I was happy. After 2 days one more ticket. I had a call from the representative and issue got solved.

Inputs:

Please dont say "**You will get a response on this email in the next 48 hours.** " if you cant communicate in 48 hours.

Plus Points:

I would appreciate their delivery for COD!! I got my product in 2 days flat!!!! Also tracking system is good in the site.

Response

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Brand Response

Yebhi

Oct 05, 2012 11:05 PM

Dear Valued Customer, It is with great concern that I address an incident you experienced with our customer service department. After hearing of this issue, I would like to make an apology on behalf of our company. We are taking all the necessary steps to make sure that this type of problem does not happen again.It is our policy to refund the amount incase of transaction happened , however the order not processedOur company values all of our customers and any feedback that is provided.Please allow us some time to investigate and revert back asap, Seeking your cooperationSincerely, Yebhi.com CS Team