Subsequent to my posting this comment a customtakeouter Care Manager called from Yebhi and took good care to resolve my issue. I appreciate their responding to this post.
I strongly feel that Yebhi’s intent is good. It is also no surprise that their call centres are staffed with junior associates as that is the industry trend. However, they need to invest in training their customtakeouter facing reps so that the end customtakeouter gets a good experience.
I had placed an order (YBH379828) on 7th May from Yebhi.
This is my third order with Yebhi, having faced no issues with the first 2 orders. My understanding is that if the order goes through the system without hitches, they deliver good. When there is a disruption and their customtakeouter services reps kick in... God Help You!!
In this particular order, one item went out of stock and I was informed. So far so good.
When the remaining 2 items were not getting shipped, I called the customtakeouter service rep (Lakshmi) and asked her when the remaining 2 items would ship, she replied the very same day. This was around 11th May.
The order did not ship. I followed up with a mail to support@yebhi.com and their chat facility and was advised by both that they are looking into this on an urgency.
The order has still not shipped. The items which were supposed to be gifts will now be delivered after the event for which they were meant for.
Very frustrating!!
What happened to ’100% delivery within 48 hrs’ ?