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Yebhi

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Summary

Yebhi
Kriti Das@krtdas
Nov 06, 2012 08:16 PM, 1749 Views
(Updated Nov 09, 2012)
Horrible delivery and customer care services

I ordered my product on 27th October, 2012 Order No. YBH 2565381. As per their website , the product should have been delivered within 2-3 working days. However, after 4 days , on inquiring from customer care it was told that due to SALES TAX issue, the product is not delivered. On 6th day , the customer care said , I have to take the product back because it will be delayed further.


However, on 7th day , I got a message saying that the product is out for delivery. Now its been over 10 days and when I try calling the customer care , they only give some random person’s phone number and tell me to co-ordinate with them. When I call them, its said , they are at home and would revert back at earliest. On every phone call I have spend over 10 mins and at the end I get no update on my product. Till now, I am waiting for my product to be delivered.


If I tell them to refund back the money, they say that product will be delivered in next 24 hours. But for yebhi those 24 hours seems never ending.

(4)
Dear Kriti,Pleasure speaking to you a short while ago, I would like to summarize your feedbackThe order was for a special occasion and undoubtedly special person and the delay of Delivery of Product just spoilt things for you.You would have liked for us to call you and inform you so you could’ve planned alternate actions or ordered an alternate item We take this feedback and like we discussed it’s a great opportunity to both satisfy the discerning customer like yourself as well as create a business opportunity for Yebhi.com Finally, I do apologize for this experience and I hope our conversation has helped reinstate your faith in that we are customer focused and centric company. I look forward to your placing the next order with Yebhi.comAs discussed we are arranging the delivery of the product , seeking your cooperationBest RegardsYebhi.com
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