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Yebhi

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Summary

Yebhi
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Prakhar Kumar@hiprakhar
May 31, 2012 12:17 PM, 4809 Views
(Updated Jun 10, 2012)
Sends defective product, but replaces on demand.

I recently ordered a Philips toaster HD4816 from yebhi.com via order num YBH1492447. It was a gift to my buaji on her birthday. Later, she realized the outer body is broken near the knob and subsequently informed me. I registered complaint with Philips first via ref no 836943. They asked her to take it to service center for replacement. Personnel there, informs her that it has to be replaced by yebhi.com itself. I felt very bad and immediately contacted yebhi’s customtakeouter support for redressal only to be greeted by their vague reply which violates their own return policy as written on their website.(Email reply is mentioned at the end). Their website states: "Electronics: If you want to return any product you can do so, within a period of 7 days, from the date of dispatch. The packet seal must be intact. Once unsealed, the product cannot be returned unless for any manufacturing defect." 7 days return is applicable only for sealed products, NOT for manufacturing defects or transit damages which can only be figured out after opening product.


But on the whole the idea is, it was a huge embarrassment for me that my gift reached my buaji in a damaged state, and she had to visit service center only to be denied replacement. It was my first experience with yebhi.com and was worst so far.


Buyers please take your informed decision before going forward with yebhi.com. Better stick with reputed e-commerce brands like flipkart.


And yebhi.com- Remember one dissatisfied customtakeouter is a biggest liability, just as a satisfied customtakeouter is a biggest asset.


-Actual reply from yebhi.com customtakeouter support-:


support@yebhi.com to me


Dear Prakhar,


Thank you for shopping with Yebhi.com.


This is with reference to your query regarding your order no YBH1492447.


We are sorry to inform you that we are unable to accept the return as in case you have received the damaged article then you need to inform us within 24-48 hours only then we are able to do the needful in your favor.


In case of any further assistance or feedback, please feel free to contact us at 0124-4934650 or


write to us at support@yebhi.com


Assuring you of best services always!


Best Regards


Manish Gambhir


customtakeouter Support Team

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Yebhi
Dear Prakhar,At Yebhi.com, our aim is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Yebhi.com within 30 days of purchase date, depending on the product category. Claims for missing items or items damaged in transit must be received within 24 hours of receipt of merchandise. This helps us in providing faster resolution to our customers.In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an replacement.While we make our best efforts to ensure that you are fully satisfied with any merchandise you order from Yebhi.com, for hygiene and other reasons we shall be unable to accept returns or exchanges of electronics, jewellery(real), lingerie’s until and unless there is a manufacturing defect and this is the in accordance to other E-commerce portals as well.Please refer to our electronics return policy:http://www.yebhi.com/cn/returnpolicy.aspx?source=footerRegardsYebhi.com
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