Online shopping in India still hasn’t matured enough. Eg. is Yebhi. If you receive any damaged product, the response from the support team is very slow.They need to understand the e-commerce business runs mostly on customer satisfaction and after sales response that will be provided.Customer would never like to follow the support to get the damaged product replaced.
In fact, he would expect the support team to keep posted the customer about the return order or replacement product updates.If customers are not satisfied by the service or product, its not just the customer who will be loosing the money, but also the seller who will loose the business.I would suggest yebhi team to improve in this area.