Dear Sir/Madam,
I have done a purchase on 20.12.13 order no 4591972 I have place a request for refund on 25.12.13 because the order is not delivered to me & returned back to you on 02.01.14.
From the 25.12.13, I have been regularly chasing for my refund status but no one is giving the proper response, just sending the below below message:
"This is with reference to the complaint id 494521. We would like to inform you that we are working to get it resolved as soon as possible. In case your complaint is not resolved in next 48 hours, feel free to contact us at 0120-4851250 between 9 AM to 9PM(7 days a week). Assuring you of our best services always!"
Warm Regards,
Customer Support Team XII Yepme.com"
I have called so many times to you also but the same answer, "Please call in 2 days we are working on this."
My question is why you are take that much time to refund the customers payment? It is going very negative against your company & customer is fearing to do shopping from yepme.com.
I suggest u please make the things easy & customer friendly for long term relation, other wise u will not achieve success in market for long term. Also please upgrade your customer services department.