I had purchased a product on this website(advertised through FACEBOOK), and the product was defective. Upon contacting them, they said that they are going to replace the product initially and due to non-availability of the product they assured me a refund.
After 1 month when I call back about the refund, they said that it is not yet submitted at all and they offered me an other product as they said refund is a long process. I call back to order an other product and they said that it cannot be processed as they do not have any info about the replacement or refund. I tried to contact them through Social networking site by commenting on this and they have blocked my access to comment anything on their page.
I contact them for a refund and they still say that they need more than 30 business days to think about it. The entire process has already taken close to 7 months now.
All attempts made by me to contact them failed and the representatives are too rude to provide any information.
They have taken the payment through Debit Card / Net banking and still they have deleted all the orders made by me so far from their portal. However, I have all the e-mails sent by them about the order/payment/complaint confirmation.
Details of the order number and other details are mentioned below:
Order Num 5913292
Order Date 16-Mar-14
Payment Through Debit Card - Online
Amount 852
Particulars Shoes - 3 Pairs
Issue Canvas shoes was defective - sent it back
Complain ID 616209
Resolution provided by YEP ME Replacement
Resolution Failed Reason Size not available
Order Num 6017754
Order Date 15-Apr-14
Payment Through Debit Card - Online
Amount 0(Under replacement)
Particulars Shoes - 1 Pair
Issue Wrong size was shipped as replacement
Complain ID 646783
Resolution provided by YEP ME Refund
Resolution Failed Reason No refund made
Order Date 18-May-14 Particulars Shoes - 1 Pair
Issue Raised a complain - refund was promised
Complain ID 661522
Resolution provided by YEP ME Refund
Resolution Failed Reason No refund made
Complain ID 6017754
Resolution provided by YEP ME Refund
Resolution Failed Reason No refund made
Complain ID 895324
Resolution provided by YEP ME Refund
Resolution Failed Reason No refund made
Complain ID 704553
Resolution provided by YEP ME No response
Resolution Failed Reason No response
I request you to warn this portal not to cheat people and follow the correct business ethics and stop connning me.
regards,
Praveen.