I purchased a product from yepme.com on 3rd December(Order Id: 4335336). Due to size issue, I returned the product on 17th December(Doc No PO - 415261) and asked the customer care for a refund. I was told that the product is received at the yepme warehouse and it passed the quality check. From then, the follow up begins!. I had talked to many representatives including Neha, Shriyanka, Ved, Neeraj, and Sakshi regarding this. No one gave me a satisfactory answer on why the delay is happening.
Got many replies that I will be getting the refund within 24 hours, within 48 hours, within a week, before Tuesday, before 24th Dec etc. Many times the customer support executives have said that they have escalated the matter to the refund department on higher priority basis, but no reply from them till date. The saddest part is that when I email the issue to the customer care department, I’m getting an automated reply, which does not address my issue at all. It seems no one has read the email! I had a pathetic experience with yepme.com customer service.So advice you, not to buy from this fraud online retailer.
Note - The FAQ section on yepme.com site says: How long will the refund process take( Debit/Credit Card / Net Banking) - 5-7 business days
It is almost one month now. I’m still not sure if I will get the refund or not.