My internet speed is slow from the past 2 months and these guys and not resolving it. I had to recharge last month as well because am stuck and have no Airtel connection in this area. Its a disgusting internet service with an inefficient bunch of fools running the company.
From: Masood Hashim
Date: Thu, Apr 10, 2014 at 10:00 AM
Subject: Re: My tickets being closed without resolving - m_hashim
To: Customer Care
Minal,
Are you guys fools? I got a message that this ticket number was closed. What the hell. The internet is still too slow and the ticket was resolved without closing it. And What happened about the service credit request?
On Sun, Apr 6, 2014 at 11:26 PM, Customer Care wrote:
Dear Mr.Masood,
We acknowledge with thanks for writing to us & sincerely apologize for any un-intentional inconvenience caused
The purpose of this is to convey to you our sincere apologies for any inconvenience you may have experienced lately due to the unavailability of services which is due to some major cable cut in the area. We are trying to cope with the situation to the best of our ability and trying to restore the connectivity at the earliest. Expected up time as of now is 2014-04-07 16:00:00 .Your complaint number is 2014040704537 .
We look forward to your cooperation and patience in the interim. Thanks & Regards,
Minal Wadile
Executive - Customer Services
Website: https://youbroadband.co.in
Contact: 9665678787
From: Masood Hashim
To: Customer Cre
Sent: Monday, April 07, 2014 11:40 AM
Subject: Re: My tickets being closed without resolving - m_hashim
What a foolish technical department you have. None have contacted me yet.
On Wed, Apr 2, 2014 at 3:50 PM, Customer Cre wrote:
Dear Masood,
We thank you for writing to us and sincerely apologize for the inconvenience caused to you.
This refers to our discussion earlier today. We understand that you were unhappy with the speed at your end however I would like to inform you we have forwarded your complaint to our technical department who will contact you at the earliest. Your complaint number is 2014032902336.
We look forward to your cooperation and patience in the interim. Assuring you best of our services.
Regards,
Heera Sanap
Contact 9665678787
Customer Care Executive. - Original Message -
From: Masood Hashim
To: Customer Cre; Moonmoon Sengupta; sameer.shaikh@youbroadband.co.in
Sent: Tuesday, April 01, 2014 5:48 PM
Subject: Re: My tickets being closed without resolving - m_hashim
Any updates on this?
On Mon, Mar 31, 2014 at 10:04 PM, Masood Hashim wrote:
This is still now resolved. The uneducated and unprofessional way in which the 2 wires have been fixed at my place is not yet fixed. I have stopped opening new tickets as they always get resolved without getting resolved.Its almost 25 days now and its still counting. No wonder people strive to get an airtel connection as your customer services is bad, Indeed.
On Tue, Mar 11, 2014 at 11:34 AM, Masood Hashim wrote:
Today 3rd time a 3rd different person called up to ask whats the problem with the connection. I am fed up of explaining the same problem again and again to different fools. You asking me to have patience? Have you lost it? Still my tickets are being closed without getting resolved.
On Sun, Mar 9, 2014 at 5:04 PM, Masood Hashim wrote:
The ticket 2014030801332 was again closed without resolving it.
On 8 Mar 2014 15:38, "Customer Cre" wrote:
Dear Mr. Masood,
We thank you for writing to us and sincerely apologize for the inconvenience caused to you.
Your complaint has been forwarded to our relevant department & Our technical department will contact you at the earliest.
We look forward to your cooperation and patience in the interim. Assuring you best of our services. Regards,
Heera Sanap
Contact 9665678787
Customer Care Executive. - Original Message -
From: Masood Hashim
To: Customer Care; Moonmoon Sengupta
Sent: Saturday, March 08, 2014 10:16 AM
Subject: My tickets being closed without resolving - m_hashim
Hey guys,
What an inefficient bunch of fools you all are. I have been raising the concern that the youbroadband lan wire is cut open at my house and could cause electrification problem but you guys are not coming to fix it. Instead you fools are closing the tickets again and again stating that they have been resolved without even fixing it.
Some fool keeps calling up everyday and says that he will inform the technical team and closes the ticket. What the hell? Which good company does this?
When I respond to the sms that am not satisfied with the resolution(No resolution), you guys assign me a new ticket. Is this a trick by your employees to delay the problem solving by keep on assigning the new tickets without resolving the previous tickets?
My raised tickets:
2014030500719
2014030518276
2014030607870
2014030615747
2014030721936
2014030801332
Hello Moonmoon,
Could you please look into this? You have a completely disconnected set of departments who are not at all in sync.
Thanks & Regards,
Masood Hashim.