This is my second experience(and both have been bad) with YOU Broadband. Previously in Navi Mumbai, I had very bad experience but because YOU is the only provider of wired internet service provider in my society(in Baner, Pune), I had to get their connection.
They took my entire amount for 3 months in advance and promised connection in 2-4 days. I paid for 24 MBS plan for 3 months. However, they did not come to my place for more than a week. After 8-10 days, they showed up(after I made repeated trips to their office) but they could not do the connection. Then they had me change my cabling which I had to do by hiring an electrician which cost me good amount too. Now, my YOU connection is installed but I only get 1 to 9.5 MBS max wired and I use the latest high-end laptops. Plus the connection they did is so make shift that the bare wires are visible outside. Even with slight movement, the internet gets disconnected and so this is totally useless for me. They could not even connect my router and mind you its a high-end router too.
They cheated me by activating my account 11 days before doing the connection and I got only 79 days worth period instead of 90 days. I called them 1000 times so far for all this trouble but they lie and never show up. When I literally force them to come, they sometimes do but they can hardly help. They always come unprepared and so your problem never gets resolved in one trip. Everyone in our building has same issues. My neighbor’s YOU connection has been down for more than 3 weeks but these guys have not paid attention for repeated requests. Their customer service number is joke. They just take your complaint and say "Our back end team will get back to you". However, nobody does anything. Your request is shown the trash can.
Never never ever get YOU Broadband. Please buy a dongle or pay for other reputed internet provider. They have cheated me twice and I am trying to stop them from cheating as many people as possible.