I will tell you few examples which came across to my friends and relatives when they took YOU Broadband service.
There is problem of connectivity because of some problem in modem and complained a lots of time in customer care no person is come to resolve it. Most poor service. Always problem in speed and fiber cable.
Operator not received call then cut money on mobile this not satisfy me please change that time customer care number & your operator not received call until 20 minutes very loss me every time.
That is very bad customer service of all internet company service.
Took a plan of 15 mbps named you storm but from last 1 month I am not getting a satisfactory speed. And no solution is being provided for the complain registered. Every time they just say "it will be done as soon as possible"
So please I suggest no one to use this service.