The broadband connection is down for more than 10 days and there is no response from You broadband. Initially they say the complaint will be attended in 24 working hours, which according to You Broadband is 3 working days. For my experience I can confidently say that most of the complaints are attended only after 3 days.
The location is Mont Vert Biarritz-2 in Pune and complaint has not been attended even after 10 full days.