I used this phone for 2 yrs and half of the year it was with the company because of its repairs. since the start the sound reception was ok but the battery gets heated up while charging or while using the phone. the best part of the phone is camera. other than that I have faced hardware problem due to which touch didnot work and I had to give it for service and after two years the battery bulged due to which the phone doesnt work without charging. I faced a lot of problem. the customer service simply told that they have to change the mother board and battery for 4000. so I suggest you to use this phone only if you can replace it within two years because after that anyhow it wouldnt work and there is no software update also. other than these problems the phone is user firendly, has got good design(the camera in the back gives a rich look to the phone) and it is a value for money since you dont get these many features for meagre 8000.